Return & Exchange Policy

Thank you for shopping at The Goddess Glow Up Collection. We take pride in the quality of our fitness apparel, accessories, and equipment. We understand that sometimes, a product may not meet your expectations, and we're committed to ensuring your utmost satisfaction.

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Return & Exchange Guidelines:

 

Eligibility Window: Returns and exchanges can be made within 30 days from the date of delivery.

 

We can only accept items that are in their original, unused condition, complete with tags and packaging.

 

Customized items are eligible for return or exchange only if they have manufacturing defects.

 

Process for Returns and Exchanges:

 

Please contact our customer support team at the email address listed which is support@thegoddessglowupcollection to request a Return Merchandise Authorization (RMA) number.

 

Include your order number, details of the item(s) you wish to return or exchange, and the reason for the return/exchange in your communication.

 

Shipping Instructions: Once you receive your RMA number, please pack the item(s) securely and include any original documentation.

 

We will provide you with the shipping address for returns.

 

Note that return shipping costs are the responsibility of the customer unless the item is being returned due to a mistake on our part.

 

Refund Processing:

 

Refunds are processed back to the original method of payment within a specified number of days after we receive and inspect the returned item(s).

 

You will be notified via email once your refund has been issued.

 

Exchange Procedure: For exchanges, please specify the desired product in your initial request to customer support.

 

Exchanges are subject to product availability. If the item you request is not available, we will contact you to discuss alternative solutions.

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Defective or Incorrect Items:

 

If you receive an item that is defective or not what you ordered, please contact us immediately.

 

We will arrange for a return and cover all associated shipping costs.

 

You can request a refund or exchange for the correct item.

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Shipping Costs:

 

Customers are responsible for the cost of return shipping on returns and exchanges, except in cases of defective merchandise or incorrect orders.

 

We recommend using a trackable shipping service to ensure the safe return of your items.

 

Contact Information:

 

For any questions or further assistance with your return or exchange, please don’t hesitate to reach out to us at support@thegoddessglowupcollection.com.

 

Our team is dedicated to ensuring your satisfaction.

 

Policy Updates: The Goddess Glow Up Collection reserves the right to update this Return & Exchange Policy at any time.

 

We encourage customers to review the policy periodically for any changes.

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Your satisfaction is our priority. We strive to ensure that every purchase is exactly what you need to enhance your fitness journey.

 

Thank you for choosing The Goddess Glow Up Collection.